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Presales, Buying Basics and Payment details
Presales
How do I get a presale or offer code?
What is the queue and how do I join?
Buying Basics
My activity has been paused or suspended — I’m a genuine fan. What should I do?
How do I get a confirmation of booking?
What is the interactive seat map and how do I use it?
What are Platinum Tickets?
Tips on how to avoid counterfeits and how to stay safe when buying tickets
Can I bring my child and will they need a ticket?
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Payments
The money hasn't been taken - when will my card be charged for my booking?
How can I pay for my tickets?
What are the ticket prices?
Gift Cards
How do I use my Gift Card?
How do I check the balance/expiry date on my Gift Card?
Can I buy Gift Cards in bulk?
How long is a Gift Card valid for?
What are the Gift Card terms and conditions?
VIP Packages
I've booked a Meet & Greet/VIP package - have the timings been confirmed yet?
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