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Music
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Arts & Theatre
Comedy
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Ticketmaster Help
Booking & Orders
Booking & Orders
Find out how to update your existing bookings for up and coming events.
Onsales
There are no tickets available - can you contact me if more come on sale?
What time do tickets go on sale?
Why are better tickets sometimes available after I've booked?
Why is there a time limit when I book tickets online?
Why can’t I leave a single seat?
What does "Tickets not currently available from Ticketmaster" mean when I try to book?
See all 10 articles
Presales
How do I book during a presale?
I have a code, why can't I book in the presale?
Live Nation presale information
How do I access a Ticketmaster Presale?
Payments
How can I pay for my tickets?
What are the ticket prices?
Your order
Can I have a refund on the merchandise, Gift Card or digital download I bought?
I booked standing tickets - why have my tickets got a row and seat number?
I've booked a Meet & Greet/VIP package - have the timings been confirmed yet?
I've booked tickets somewhere else - Can you confirm that they're genuine?
Platinum Tickets - I've received my tickets but they have a different price to what I paid
The money hasn't been taken - when will my card be charged for my booking?
See all 11 articles
Changing your details
There's a typo in my name - will that impact my order?
How do I change my address on my order?
How do I change my email address?
Lost tickets
Can you post my duplicate tickets?
I've lost my tickets
Other
Can I book over the Ticket Limit?
Can I bring my child and will they need a ticket?
How do I make a group booking?
I got an error message - what does it mean?
I live outside the South Africa - how do I make a booking?
Why have my tickets been released while I'm trying to book?
See all 12 articles
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