Ticketmaster Help

• General On Sale: Starts on Friday, 28 March 2025 at 9:00 AM local time. Tickets are exclusively available from Ticketmaster.co.za

11 October 2025, FNB Stadium, Johannesburg

Age Restrictions

There is an age restriction. No children under the age of three will be allowed into the venue.

All minors (3 years and older) must have a valid ticket and adequate ear protection. All minors under the age of 14 must be accompanied by a responsible adult (18 years or older).

Restriction for Standing Tickets: For safety reasons, all standing ticket holders must be over the age of 18 and at least 1.6 meters in height.

Accessibility Tickets

To purchase accessibility seats, you need to fill in the accessibility request form. These tickets are not available online.

Disabled parking is managed by Stadium Management South Africa. Please email: vivian@stadiummanagement.co.za to organize your accessibility parking pass.
Note that security will ensure all disabled parking ticket holders have the relevant paperwork to access the dedicated parking area.

Packages

Early Entry Package:

• One Front Zone Standing Right ticket to the show (Right or Left – see your ticket order for more information).
• Early entry into the venue with priority access to the floor between 14:30 – 15:30.
• VIP laminate and lanyard
• Merchandise item

There is no parking, and no food or beverages are included in this package.

Front Zone Standing Right ticket holders will ONLY be allowed into Front Zone Standing Right, and Front Zone Standing Left ticket holders will ONLY be allowed into Front Zone Standing Left.

VIP Premium Seat Package:

• One premium reserved seating ticket
• VIP laminate and lanyard
• Merchandise item
• Designated check-in and on-site VIP event staff

There is no parking, food, or beverages included in this package.

Stadium Management Lounge / Hall Of Fame:

• Prime Position Viewing Lounge Ticket
• Complimentary buffet meals and premium bar
• Private ablution facilities
• Parking (1:4 ratio)

There is no food or beverages included in this package.

To purchase suite hospitality tickets for Travis Scott, please contact SAIL Hospitality: bookings@sail.co.za

Exchanges or Upgrades

Important: Exchanges or upgrades will only be possible 7 days after the general On Sale and up to 7 days before the event.

No exchanges or upgrades will be handled outside this period, and all changes are subject to availability.

Transport to the Venue

Park and Ride

We highly recommend Park and Ride. To book, you can add it during the purchase process or on www.ticketmaster.co.za, go to the Travis Scott event page, and look under 'Experiences'.

Services will depart from various points from 13:00 until 16:00 as they fill up. Buses will depart no later than 16:00.
Buses will return from FNB Stadium immediately after the event, with the last bus departing 60 minutes after the concert concludes at 23:00.

Ticket holders will receive an email with a detailed map and parking instructions for their departure point.

Parking

To book, you can add it during the purchase process or on www.ticketmaster.co.za, go to the Travis Scott event page, and look under 'Experiences'.

Accessing Your Mobile Tickets

This is a mobile ticket-only event, so your phone is your ticket. Download the Ticketmaster App via Apple Store or Google Play Store or log in at www.ticketmaster.co.za to access and manage your order.

QR codes will only be displayed 72 hours before the event. For more information, please see: Mobile tickets

Transferring Your Tickets

Ticket transfer will be available 7 days before the event. For step-by-step instructions, visit our Help Center: How do I transfer my tickets?

1. Go to the My Account sign in page.
2. Type in your email address and select Next.
3. Select Forgot Password.
4. You’ll receive an email (or a text if you selected the phone option) with a one-time code. Type in that code on our site and select Confirm.
   1. If you’re using a landline, we’ll call you to provide the code. Unfortunately, we can’t utilize Google Voice or Voice over Internet Protocol (VoIP) to verify your account.
5. Reset your password.

If you’ve followed the steps to reset your password and see an error message, contact Fan Support.

Verifying your identity

While signing in, you may be asked to verify your identity by completing a CAPTCHA. Just follow the instructions to move forward in the sign-in process.

There are a couple of reasons why this may have happened:

• You were browsing too quickly for our site to catch up.
• You’ve disabled the requested browser cookies.
• A third-party browser plug-in, such as Ghostery or No Script, is preventing Javascript from running.

You can create an account through the Ticketmaster app or through Ticketmaster.co.za. From your My Account, you can manage your tickets, and preferences, and contact Fan Support on existing orders.

Create an account on the Ticketmaster App

If you’re creating an account on your mobile device, follow these steps:

1. Download the Ticketmaster app.
2. Tap My Account.
3. Tap Sign In.
4. Tap New to Ticketmaster? Sign Up.
5. Enter your details then tap Next.
6. Tap either Text or Call to get your one-time code. Tap Next.
7. Enter your one-time code and tap Continue. Standard data and messaging rates may apply.

Create an account on Ticketmaster.co.za (Desktop/Mobile Web)

If you’re creating an account through your desktop or mobile browser, follow these steps:

1. Go to the My Account sign-in page and select New to Ticketmaster. Sign Up.
2. Enter your details then select Next.
3. Enter your phone number to get your one-time code. Select Next.
4. We’ll send your one-time code to your phone via SMS. Type in your code on our site and select Confirm. Standard data and messaging rates may apply.

It says I already have an account.

If you’re getting a message that says you already have an account, select Sign In. If you can’t remember your password, simply follow the link to reset it

Unable to sign into My Account

Do you need to reset your password?

You can now use a single password to sign into your accounts on many Ticketmaster sites worldwide that are associated with this email address, all of your accounts' passwords will automatically update.

Follow these steps and quickly get back into your Ticketmaster account:

1. Go to the My Account sign-in page.
2. Select Forgot Password.
3. Type in your email address and select Next.
4. You’ll receive an email or a text if you selected the phone option with a one-time code. Type in that code on our site and select Confirm.
   1. Unfortunately, we can’t utilize Google Voice or Voice over Internet Protocol (VoIP) to verify your account.
5. Reset your password.

If you’ve followed the steps to reset your password and see an error message, please contact Fan Support.

I don’t have a mobile device/SMS messaging. How do I verify my account?

You can also use a landline phone to verify your account. Just enter your preferred phone number — there’s no need to indicate that the number is a landline. If your number is recognized as a landline, we’ll call you on your landline to provide the code to verify your account.

I have not received my one-time code

If you haven’t received your one-time code, you can select Request a New Code.