Accessibility tickets
Ticketmaster is dedicated to ensuring that everyone can enjoy live events to the fullest. That's why we facilitate the purchase of accessible tickets for venues nationwide. In most cases, each paid accessibility ticket is accompanied by a complimentary accessibility assistant ticket, however, please be aware that this policy may not apply to every event or venue and only after confirmation will the complimentary assistant ticket be issued.
As we want to make it as easy as possible for fans with accessibility requirements to attend all our events, please take a moment to complete the Ticketmaster Accessibility Request Form.
We understand that providing documentation might feel like an extra step, but it helps us ensure that everyone who truly needs accessibility seating gets it.
For safety reasons, fans with accessibility needs will be seated in designated accessibility areas and are not permitted in standing or general areas.
It's important to note that venue accessibility policies are set by the venues and not by Ticketmaster.
Accessible Tickets Verification
Once we receive your booking request, we will proceed and make a reservation and send you a payment link.
Please ensure to submit the proof of accessibility needs within 72 hours of requesting these tickets as your order may be cancelled if no supporting documents are provided.
Once we have received proof of accessibility, any existing or future accessible bookings that are part of our verification process made within the next 2 years will be validated. (Please note this does not apply to every event)
What is accepted for accessible documentation?
Below is the list of documents we may accept when considering allocating a complimentary assist ticket:
- Accessibility/wheelchair parking disk,
- Doctor's letter stating that you have an accessibility/wheelchair requirement,
- Or any other documentation that notes your accessibility/wheelchair requirement,