Don’t Play It By Ear — Here’s How to Prepare for Ticket Sales
You just found out that your favourite artist has announced a new tour and is playing in a city near you — and you’ve gotta be there.
Here are some tips to help you prepare for when tickets go on sale, so you have the best chance at making sure you’re there live.
Preparing for the Ticket Sale:
Before tickets go on sale, follow these tips to get ready:
Check Your Ticketmaster Account
Do a quick check in advance to make sure your account is ready, and your email and phone number is verified. If you don’t have an account yet, set one up — it only takes a minute, and you’ll need it to be ready to buy those tickets. You will also need to verify your email and phone number. and you’ll receive instructions about how to complete the process using a one-time code.
Day-Of Ticket Sale Checklist:
It’s go time — here are a few more tips you may find handy on the day tickets go on sale.
Avoid Public Wi-Fi
The most reliable way to shop for tickets is from a safe internet connection or via your
phone’s mobile network. Avoid public Wi-Fi, when possible, because connections are not secure and may be disrupted. Also, turn off any VPNs or other tools that let you mask your IP address. Your unique IP address is how we know you’re not a bot!
Our Favorite Number is 1
Make sure you only join the queue from one device, one browser, and one tab. Attempts to join from an additional device using the same account details may result in an error message. You can shop across multiple dates, but you can only enter any given event’s queue once.
No Automation, Please 🚫 🤖
As the wise Daft Punk once said, we want to see that you’re human after all — so no employing AI bots or any other browser extensions to try and game the sale.
Take It to the Limit
Some shows will have a limit on how many tickets you can purchase. Ticket limits for an event are displayed next to the artist’s name behind the More Info button on the event details page (or the “i” when viewed on mobile). Also, keep in mind that there’s limited time allotted for you to complete your purchase, and ticket availability will change quickly for events that are in high demand.
Don’t Refresh Your Browser
Once you’ve added tickets to your cart, don’t refresh your browser or leave the tab — this could cause your purchase to be disrupted.
What to Expect After You’ve Bought Tickets:
You got the tickets! Here’s what to expect now that you made your purchase.
Access Your Tickets
Make sure your mobile tickets are ready to go for your upcoming event. Download the
Ticketmaster app, sign in to your account and go to My Events to easily access your
tickets. On event day, scan your ticket directly from the Ticketmaster app, and you’re in!
Sharing is Caring
If you’re going to the show with a group and are the one who bought the tickets, we
applaud you, Ticket Captain! Use the Transfer feature (when applicable) to share
individual tickets with your friends. You’ll all get into the venue quicker, leaving more
time to enjoy that magical live experience.