Your card is charged as soon as you make the booking. It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment). If you're not sure if a booking's gone through, you will get a booking reference number at the end of the booking process as confirmation and you can always check the order history in your account.
Articles in this section
- Can I have a refund on the merchandise, Gift Card or digital download I bought?
- I booked standing tickets - why have my tickets got a row and seat number?
- I've booked a Meet & Greet/VIP package - have the timings been confirmed yet?
- I've booked tickets somewhere else - Can you confirm that they're genuine?
- Platinum Tickets - I've received my tickets but they have a different price to what I paid
- The money hasn't been taken - when will my card be charged for my booking?
- How do I get a confirmation of booking?
- How will I receive my tickets?
- Why is my order showing as cancelled?
- Ticket Transfer FAQs
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