If you received an email from us confirming that your refund was successful, this article applies to you and aims to assist you with resolving any issues you may experience with your refund.
Please note that you will not receive a notification from your issuing bank when the refund is processed, as this is not a merchant refund but a manual reversal of the transaction.
For Johannesburg refunds:
If you paid with a Visa Card or MasterCard
- For most customers, the refund will reflect on or about the original transaction date.
- To find your refund, please check your bank statement and/or use your transactional history search function provided by your bank and search for the refund from the date of your original transaction to the current date.
For Cape Town refunds:
If you paid with a MasterCard
- To find your refund, please check your bank statement and/or use the transactional history search function provided by your bank to search for the refund from the date of your original transaction to the current date.
If you paid with a VISA Card
- To find your refund, please check your bank statement and/or use the transactional history search function provided by your bank to search between 3 November and 11 November 2022.
Additional information to assist you:
- How do I find the date of my original transaction:
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- Go to ticketmaster.co.za
- Top right, login to your My Account section
- Select Past Event
- Look for your Justin Bieber order, and select
- Select View Order Receipt
- See date under Order Date
- My card has expired or been replaced:
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- Your refund will still be reversed to the account linked to the card used at the time of purchase. Please follow the steps above to find your refund.
- My card used at the time of my purchase has expired or been replaced:
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- Your refund will still be processed to the account linked to your original card at the time of purchase. This is due to the refund being a reversal of the original transaction, which was processed to the account linked to the card and not the credit card number.
- If you have moved to another bank, please contact your previous issuing bank and request that the funds be transferred to your new account
- How will this display on my statement:
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- This will come in as a debit to your account, either on your bank statement or through your transaction history with the reference “Ticketmaster South Afr Cape Town ZA”.
- Your refund might in some instances display in your transactional history but not in your bank statement, and vice versa, please ensure you check both.
Should you still not be able to find your refund, please lodge a support request by following these steps HERE.
